Blind Dog Bumper Collar Questions, FAQS

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Do you offer international sales?  Yes I do! For international sales, please contact me before you purchase. There's a small additional shipping charge. 

Do you accept credit cards?   Yes we do!  You don't need a Paypal account. Paypal is a safe and secure payment program. 

To checkout using debit or credit:  Fill in your name, address, etc, Click Continue. Click the Paypal checkout button at the bottom, this will open up the Paypal pop up window. 

DO NOT login, SCROLL DOWN to see debit or credit card options. Fill in the information, then click the Paypal Checkout button. Whether you decide to use your Paypal account, your credit card, or your debit card, I never see credit card numbers and  nothing is stored on my computer.

Why aren’t these collars adjustable?  They don’t need to be. My dogs get groomed very short in the summer, and the collar still works, even if it’s a little loose. I have found that if you simply measure around a dog’s neck and purchase THAT size, the collar will fit comfortably. These collars work best with a snug fit, but they will work either way, snug or slightly loose. These collars can be worn with the buckle  on top of the neck, or under the neck, whatever works best for your dog. Each dog is unique in the way they get use to them, but they seem to figure them out.

Will the collar twist around the neck?   The fake fur helps keep the hoop level, and these collars are weight balanced to help the hoop stays level.  Will the collar get twisted sometimes? Yes, but if my dog’s collar gets twisted, I see him shake his body ( just like a dog would do after swimming to shake out the water) and the collar position fixes itself.

How tight should I measure?  These collars work best with a snug fit. Measure with one finger under the tape measure... the number you get is the size collar to purchase.  Please see our Measuring Guide page.        

Can I measure my dog’s collar to get the measurement?   No – their everyday collar, laid out flat, might be different than actually measuring around their neck. It’s best to measure around your dog’s neck so the Bumper Collar will fit properly.

You don’t have any listed  in the size and color my dog needs.  If you don't see what you need, there's no extra charge for custom orders. I have made these up to size 28" neck. 

Can I leave this on my dog all day?   All dogs are different, some need them in the house, some only wear them outside, some need them in unfamiliar places or if you move furniture around.  As a safety precaution, it’s best to leave them OFF if you aren’t around.  These are not toys and you shouldn’t leave your dog unattended.

My dog has collapsing trachea. Can she wear this bumper collar?   

If your dog was "diagnosed" by a vet with collapsing trachea, I would suggest going with a harness type design, instead of my bumper collar design.

If your dog does that awful gasping/ wheezing for air, ( but was NOT actually diagnosed) next time it happens, put one finger over one nostril to stop air flow through one nostril. If the wheezing stops immediately, it is probably just a "reverse sneeze."

What are the hoop dimensions of this collar?   When I make these collars, the STANDARD design hoop size is approximately twice the neck size.  

EXAMPLE: a 10” collar has a hoop that is 20” around the face. ( including the part that is embedded on each side of the collar )  

How do I determine what size hoop my dog needs?  Be sure to double check the measurement on the metal yardstick to see the length of the hoop - to see that it’s large enough to clear your dog’s face. An easy way to check is to measure along the side of your dog’s face, from their collar to their nose, then check the size of the  Bumper Collar hoop. There should be 2" (small dogs) to 3" (large dogs) buffer space between the nose and hoop.  

Chubby dogs or dogs with a short nose might do better with a SMALLER hoop, and dogs with a thin neck may need a LARGER hoop.

 EXAMPLE: 

A pug may measure 15" around the neck, while a  border collie may ALSO measure 15" around the neck. The pug would do best with a SMALLER hoop, the border collie would need a LARGER hoop that extends out farther. If you are unsure, I can do a transparent overlay with a side view/ profile picture of your dog.

What is the hoop strength?  As the size of the collar increases, the strength of the wire gets stronger. Very small collars have softer wire to keep them lightweight, mid-range collars have stronger wire, larger collars have heavy duty wire. Generally, if your dog is young, pushy or very energetic, despite being blind, your dog might do better with heavier wire inside the tubing. Very large dogs or dogs with "push power" might need the XHeavy Duty hoop.  

Can I get a collar without any fake fur?   No, the fake fur provides padding so it’s comfortable for your dog, and it helps keep the collar balanced. By the way, all the fur is fake fur, also called "faux" fur.

How do these Bumpers fasten?   To help keep the collar balanced, they fasten with a plastic pinch squeeze buckle.   They are not adjustable, but they ARE padded for comfort.   

How do you clean these Bumpers?   These collars are easy to wash.... swish around or scrub collar in a basin of soapy water, rinse, squeeze out the excess water, then drip dry! A lint roller or light brushing will fluff out the fur… you can also use a comb or fork.  

If I buy two collars at the same time, can I get a discount on the shipping costs?  Yes, I can ship them in the same box, and you can save on shipping charges that way.

Can I exchange it if I order the wrong size?   I will do exchanges, or issue refunds for returned/ undamaged collars.  When you receive your collar, leave the protective cover on while you try it on your dog. I want this Blind Dog Bumper Collar to work for your dog and improve their quality of life, but if the collar “doesn’t fit,” or your dog “just doesn’t like it,” you can send it back, as long as it's not damaged,  for a refund or exchange. The shipping costs are NOT refundable - the Post Office gets their money regardless.